U.S. Citizen Services
Appointment System for U.S. Citizen Services
American Citizen Services operates by appointment only for all routine services. But no appointment is required for a true emergency, such as if you have had your passport stolen and have an urgent need to travel outside of China. Appointments are not needed to apply for Reports of Death.
Routine services by appointment include:
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adding pages to your passport (Note: If your passport has already had additional pages added two or more times, you will need to apply for a new passport.) (Click here to read the notice of Electronic Applications Now Required For All Passport Services)
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renewing your passport (Click here to read the notice of Electronic Applications Now Required For All Passport Services)
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applying for a Consular Report of Birth Abroad (CRBA) and first U.S. passport for your child or returning to submit additional documents the Consulate has requested for a pending CRBA application
Public Walk-in Hours: Monday – Friday, 8:30 am – 11:30 am, 1:00 pm – 3:00 pm (Except American and local holidays)
It is possible to have several services during the same visit to the Consulate. Please make a separate appointment for each individual service.
Scheduled appointments will be automatically cancelled for applicants who arrive more than fifteen minutes after their scheduled time. Applicants who arrive late will be required to make a new appointment via our website. Please plan accordingly, and arrive at the Consulate at least fifteen minutes before your appointment time to go through security and enter the waiting room.
To make and cancel an appointment, please click here.
No appointments are necessary to register to vote, pick up new passports which have already been mailed to the Consulate, to pick up Social Security checks or ask questions about Social Security benefits, or to submit additional documents which the Consulate has requested for a passport application.