What's New

Visa Information Call Center

Announcement: On March 3, 2004, the U.S. Consulate General in Guangzhou transitioned to a China-wide Visa Information Call Center that will provide visa-related information to visa applicants.

Telephone Number:

For callers in China: 4008-872-333.
For callers outside of China: 86-21-3881-4611

Hours:  7:00 am to 7:00 pm (Monday-Friday)
            8:00 am to 5:00 pm (Saturday)

Goal: The Visa Information Call Center will improve customer service for visa applicants, providing callers with easy access and accurate and timely information regarding the visa process. Callers will be able to access information on all visa-types and application procedures for both immigrant and non-immigrant visas.

The National Visa Information call center, in addition to providing general information about the immigrant visa application process, now provides certain information regarding specific IV applications. Immigrant visa applicants or petitioners may call the center to find out whether or not their immigrant visa petitions have been received by the U.S. Consulate in Guangzhou, if their interviews have been scheduled, and when scheduled interviews will take place. For more information about how to contact the call center, please refer to www.usavisainformation.com.cn/eng/index.aspx.

Fee: Callers will need to pay a small fee to access the Call Center. The initial charge will be 54 RMB for 12 minutes of use. Any calls that take longer than 12 minutes, of which we anticipate there will be relatively few, will be assessed an additional 54 RMB for each 12-minute segment.  Please note that international calls will incur international connection charges.

Payment options: Callers will be able to pay for the service using international credit card, bank draft, or postal order.

• International Credit Card: Payment can be made by entering the international credit card number into the telephone for validation.
• Bank draft/Postal order: Applicants can send either of these to the Call Center, and 10 days later may call and access the service.
• CITIC Bank: We are working with CITIC Bank to provide an additional option by which applicants may purchase Call Center calling cards directly from CITIC Bank. Details on this option will be available shortly.

Note: Immigrant visa telephone inquiries can no longer be made by calling the U.S. Consulate General in Guangzhou directly - all immigrant visa telephone inquiries will be answered through the Visa Information Center. The Immigrant Visa Unit will continue to answer email inquires on specific cases. Please use this form to contact the IV Unit by email.