To report emergencies involving American citizens, such as serious medical problems, deaths, or arrests, please contact the American Citizen Services Unit.

Phone:  011-86-20-8518-7605 (8:30 am – 12:30 pm and 1:30 pm – 4:45 pm China time)
            011-86-20-8121-8000 (Emergency After Hours Duty Officer)    

Public Walk-in Hours: 8:30 am – 11:30 am, 1:30 pm – 3:00 pm, Monday - Friday (Except American and local holidays)

Fax:     011-86-20-3884-4410 

E-mail:  GuangzhouACS@state.gov 

Location: 5th Floor，Tian Yu Garden (II phase)，136-142 Lin He Zhong Road, Tian He District, Guangzhou  (see map)  (广州市天河林和中路136-142号天誉花园二期五楼)

Mailing address: No. 1, Shamian South Street, Guangzhou, 510133, PRC (广州市沙面南街一号 510133) 

IMPORTANT NOTE: The American Citizen Services unit cannot answer questions concerning visas.

For immigrant visa-related questions, please contact the Immigrant Visa (IV) Unit at: http://guangzhou.usconsulate.gov/contactiv.html and/or by fax to 011-86-20-3884-4412.

For non-immigrant visa-related questions, please contact the Visa Call Center at: 4008-872-333 (from mainland China) or 011-8621-3881-4611 (from the U.S.). You can also contact the Non-Immigrant Visa Unit at http://guangzhou.usembassy-china.org.cn/niv-inquiry-form.html and/or by fax to 011-86-20-3884-4424.