Immigrant Visas

Contacting Guangzhou

The U.S. Consulate General Guangzhou Immigrant Visa Section wishes to answer your questions and process your cases in the most timely manner possible. To help accomplish this goal, the Immigrant Visa Section asks that inquiries about the following items be directed to the U.S. Visa Information Center.

1.  Questions about whether a visa petition has arrived at the Consulate
2.  Questions about whether a case is ready to be scheduled for an interview
3.  Questions about interview appointment wait times
4.  Questions about when an interview is currently scheduled

The U.S. Visa Information Center will be able to provide immediate answers to some of your questions while allowing the Immigrant Visa section to devote more resources to the processing of pending cases, benefiting both petitioners and applicants alike. The U.S. Visa Information Center currently can assist callers in Mandarin, Cantonese, Taishanese, and English.

Please call the U.S. Visa Information Center at 4008-872-333 within China or 86-21-3881-4611 from other countries, from 7 A.M. to 7 P.M. (China Time) Monday - Friday and 8 A.M. to 5 P.M. Saturday. Be prepared to provide the primary applicant name in pin yin and case number. There is a charge to access the Visa Information Center. Prices are 54 RMB for 12 minutes or 36 RMB for 8 minutes. The Visa Information Center charge may be paid at any CITIC Bank office or on the Internet at https://www.usavisainformation.com.cn/eng/index.aspx. Once the charge is paid, you will be given a PIN number that must be given to the Visa Information Center when you call to verify the payment.

Additionally, the most commonly asked general questions are answered on our website here.

 

Important Information for Immigrant Visa Petitioners and Applicants

When you call the Visa Information Center, please make a record of:

1. The date and time of your call.
2. The name of the customer service representative with whom you speak.
3. The identifying information you gave about yourself.

In the rare case that the Visa Information Center cannot answer your question or you feel there is a problem with their service, please email us the above information along with your complaint using our web form. We can then retrieve your call from their database and listen to a recording of the actual call. We can use this to rectify any problems and to train Visa Information Center staff to better serve you.

 

How to Contact Us

Email

Please use this form to contact IV Unit by email. Emails are answered in the order received. You should expect a response in five to seven days.

Fax

Our fax number is (8620) 3884-4412. Faxes are answered in the order received. They are treated with the same priority as mail.

Mail

Our address is

United States Consulate Guangzhou
1 Shamian South Street
Guangzhou, 510133 PRC

Mail is answered in the order received and opened.

In Person

U.S. citizen petitioners who would like general information on the Immigrant Visa process in Guangzhou may attend an information session hosted by consular officers on Mondays at 14:30. We recommend that you arrive at the consulate around 14:00 in order to go through security check procedures. At 14:30, we will stop admitting petitioners into the Immigrant Visa waiting room and will promptly begin the session at that time. The aim of these sessions is to address frequently-asked questions and provide you with a better understanding of the process. Additional materials for cases that have already been interviewed will not be accepted during these sessions.

Due to workload constraints, U.S. citizen petitioners will only be allowed to ask questions about petitions they have filed (or are in the process of filing) themselves.