Emergency Contact Number for the U.S. Consulate General Guangzhou

To report emergencies involving American citizens, such as serious medical problems, deaths, or arrests, please contact the American Citizen Services unit at 011-86-20-8518-7605 (8:30 AM – 12:30 PM and 1:30 – 5:30 PM China time). The after-hour emergency contact number is 011-86-20-8121-6077.

Emergency Contact Number for the Department of State

The Department of State's Office of Overseas Citizens Services (OCS), in the Bureau of Consular Affairs, has established a Washington, D.C.-based call center to provide general information to the public.

The call center will refer case-specific calls directly to the appropriate OCS country officer (or to a special task force in a crisis) and non-Consular calls to the appropriate agency or office. The call center has direct access to the most recent Consular Information Sheets, Travel Warnings and Public Announcements.

The OCS call center normally operates from 8:00 a.m. to 8:00 p.m. U.S. Eastern Daylight Time (8:00 p.m. to 8:00 a.m. in China), Monday through Friday (except U.S. federal holidays).

FROM THE U.S.: The toll-free number for the OCS hotline is 1-888-407-4747.

FROM OVERSEAS: Callers who are unable to use toll-free numbers, such as those calling from overseas, may reach the hotline by calling 001-317-472-2328.