Information for Travelers

Emergency Number

To report emergencies involving American citizens, such as serious medical problems, deaths, or arrests, please contact the American Citizen Services unit.

Phone:	011-86-20-8518 7605	(8:30 AM – 5:30 PM China time)
	011-86-20-8121-6077	(after hours duty officer)
E-mail:	GuangzhouACS@state.gov	(monitored during normal business hours, for emergencies such as serious medical problems, deaths, or arrests only)

IMPORTANT NOTE: The American Citizen Services unit cannot answer questions concerning visas. For immigrant visa-related questions, please contact the Immigrant Visa (IV) unit at: http://guangzhou.usconsulate.gov/contactiv.html and/or by fax to 011-86-20-3884 4412 For non-immigrant visa-related questions, please contact the Visa Call Center at: 4008-872-333 (from mainland China) or 011-8621-3881-4611 (from the U.S.)

Emergency Contact Number for the Department of State

The Department of State's Office of Overseas Citizens Services (OCS), in the Bureau of Consular Affairs, has established a Washington, D.C.-based call center to provide general information to the public.

The call center will refer case-specific calls directly to the appropriate OCS country officer (or to a special task force in a crisis) and non-Consular calls to the appropriate agency or office. The call center has direct access to the most recent Consular Information Sheets, Travel Warnings and Public Announcements.

The OCS call center normally operates from 8:00 a.m. to 8:00 p.m. U.S. Eastern Daylight Time (8:00 p.m. to 8:00 a.m. in China), Monday through Friday (except U.S. federal holidays).

FROM THE U.S.: The toll-free number for the OCS hotline is 1-888-407-4747.

FROM OVERSEAS: Callers who are unable to use toll-free numbers, such as those calling from overseas, may reach the hotline by calling 001-317-472-2328.