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U.S. Citizen Services

Important Note

July 31, 2014:  The U.S. Embassy in Beijing and consulates in Chengdu, Guangzhou, Shanghai, and Shenyang will have an administrative closure for non-immigrant visa applicants on Friday, August 1. Immigrant visa appointments at the consulate in Guangzhou are not impacted.

If you are affected by these closures, you are required to reschedule your existing non-immigrant visa appointment. Your appointment can be rescheduled by logging on to your appointment profile and selecting new dates and times. There is no need to contact the call center or customer support.

We regret the inconvenience caused.

Important Notice: The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations. This issue is worldwide and is not specific to any particular country or visa category. We recognize and deeply regret the inconvenience to travelers. We are doing everything possible to return passports with visas as soon as we are able to complete processing. We regret that we are currently unable to predict how long the delay will be.

We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.


Jul 29, 2014 - The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our visa system. We are operating at a significantly reduced capacity and will be until we clear the document backlog.

This issue is worldwide and is not specific to any particular country, citizenship document, or visa category.

We are working urgently to correct the problem and expect our system to be fully operational again soon. We will be posting updates to Travel.State.Gov as more information becomes available.

Important Note:  Mobile phones, laptop computers, and other electronic devices, as well as large handbags/backpacks are NOT permitted in the U.S. Consulate and may not be checked with U.S. Consulate security guards.  Small handbags and bags for baby items (baby diapers, bottle, formula, etc.) are permitted.  Please make provisions for any personal belongings not permitted in the U.S. Consulate before your appointment.  Thank you for your compliance.

Overview of American Citizen Services

The following is a list of services provided at American Citizen Services, U.S. Consulate Guangzhou.   For detailed information on our services, including how to schedule an appointment, please click the appropriate link below.

Passport Services
Citizenship Services
Federal Benefits
Legal Matters


Smart Traveler Enrollment Program

  • Smart Traveler Enrollment Program

Holiday Closure

  • American Citizen Services will be also closed on the following days:

    * Sep 1 Monday
       Labor Day

    * Sep 8 Monday
       Mid-Autumn Festival

    * Oct 1-3 Wednesday-Friday
       Chinese National Day
    For a complete list of U.S. and Chinese holidays, please visit U.S. Consulate Guangzhou Holiday Schedule.

    Should you need to report the death, arrest, hospitalization or other emergency involving an American citizen, please contact us at:  (020) 3814-5775 from within China or (011-8620) 3814-5775 from the U.S. during our business hours (8:00a.m. to 4:45p.m. China time).  American Citizen Services is unable to answer any visa-related inquiries.

    After regular business hours,  please call (010) 8531-4000 from within China  or (011-8610) 8531-4000 from the U.S.